Shipping Policy

Effective Date: May 1, 2024

At Bikhray Rung, we take great care in packaging and delivering each handcrafted resin item to ensure it reaches you safely and on time. Please review the following details regarding our shipping process, timelines, and options.

Order Processing Time

  • All orders are processed within 2–4 business days after payment confirmation.
  • Custom-made items may require additional preparation time depending on complexity, material availability, and curing time.
  • We’ll inform you of any delay in processing due to high order volume, holidays, or material shortages.

Delivery Timeline

  • We use Leopards Courier as our primary delivery partner within Pakistan.
  • Standard delivery takes 3–5 working days after dispatch.
  • For urgent or overnight delivery, please inform us before placing your order. Additional charges will apply for express services.

Delivery Charges

  • Standard Delivery: A flat rate is applied at checkout or communicated during order confirmation.
  • Urgent Delivery: Cost depends on location and package weight. This service is available upon request and must be paid in advance.

🛑 Note: If you request urgent delivery but decline to pay the express fee, we will process your order with standard shipping, and are not responsible for any delay.

Tracking Information

  • Once your order is dispatched, we will share the tracking number via WhatsApp or email.
  • You can track your package on the courier’s official website using the tracking ID provided.

Packaging & Handling

  • All items are safely packaged with protective materials to minimize the risk of breakage during transit.
  • We do not compromise on packaging quality, especially for fragile or floral resin pieces.

Damaged or Lost Packages

  • If your parcel arrives damaged, please send us unboxing video proof within 24 hours of receiving the order.
  • In case of a lost shipment, we will assist in filing a claim with the courier service, but are not liable for courier mishandling.
  • All claims are assessed on a case-by-case basis.

Delivery Areas

  • We currently deliver nationwide within Pakistan.
  • For international orders, please contact us directly via WhatsApp or email to discuss shipping feasibility and charges.

Address Accuracy

  • Please ensure your delivery address, contact number, and name are accurate at checkout.
  • We are not responsible for delays or lost packages due to incomplete or incorrect shipping information provided by the customer.

Contact for Shipping Inquiries

If you have questions about shipping, delivery timelines, or courier issues, please don’t hesitate to reach out:

📧 Email: bikhrayrung@gmail.com
📱 WhatsApp: 0323 7475085